What should a business practitioner do to report KPIs for a journey running for a month with email content issues?

Accessing the Global Report of the journey and checking the “All time view” is the most effective way to report Key Performance Indicators (KPIs) for a journey that has been running for a month and has experienced email content issues. This approach allows the business practitioner to utilize built-in analytics tools specific to the journey, providing a comprehensive overview of performance metrics over the entire duration of the journey.

The “All time view” in the Global Report lets the user assess how the journey has performed historically, including metrics related to email engagement, delivery rates, open rates, and other KPIs. By having visibility into this data, the practitioner can identify trends, detect anomalies, and pinpoint the impact of the email content issues on the overall performance of the journey.

In contrast, requesting a detailed report from the customer service team may not provide the specific insights related to the journey's performance and could result in delays. Analyzing raw data from the customer database is a more labor-intensive process that requires a deeper level of data manipulation and interpretation, which may be unnecessary when the Global Report is readily available. Contacting technical support for a manual audit would likely result in a lengthier resolution process and is typically reserved for technical issues rather than performance reporting. Thus,